1. Introduction & Purpose

This Cancellation Policy outlines the conditions, timelines, and procedures under which clients may cancel orders, project milestones, or ongoing service agreements with TechMights, a registered Sole Proprietorship enterprise legally owned and operated by Raghavapuram Karthik Reddy (Proprietor), having its Principal Place of Business at Door No. 6-132/27, Ground Floor, Chilkur, Hyderabad, Rangareddy District, Telangana – 501504, and its Operations Office at Flat No. 102, Maruthi Building, Laxmi Nagar Colony, Kompally, Hyderabad, Medchal-Malkajgiri District, Telangana – 500014 (GSTIN: 36FACPR0096C1ZS; MSME Udyam: UDYAM-TS-20-0118143).

We believe in treating our clients with dignity and fairness while ensuring that our engineering and creative team's time and resources are protected.

2. Cancellation Guidelines by Service Category

Because different digital services involve different resource allocations, cancellation rules are categorized as follows:

• Custom Web Development & Software Projects:
  • Clients may cancel a project agreement at any stage by submitting formal written notice via email.
  • Upon receipt of cancellation notice, all further design, development, and server configuration work will halt immediately.
  • A financial reconciliation will be conducted: fees for work completed and accepted prior to cancellation are retained, while fees paid toward uncommenced milestones are refunded in accordance with our Refund Policy.
• Recurring Digital Retainers (SEO, Social Media Marketing, PPC Management):
  • Monthly retainer contracts operate on a 30-day billing cycle.
  • Clients wishing to cancel an ongoing monthly retainer must provide at least 15 calendar days' written notice prior to the start of their subsequent billing cycle.
  • Once the notice period concludes, no further renewals or invoice reminders will be issued, and campaign accounts will be cleanly handed over.
• Fixed-Scope Starter Websites & Branding Packages:
  • Cancellation within 24 hours of invoice payment (and prior to discovery brief sign-off) receives an immediate cancellation with full refund (less payment gateway fees).
  • Cancellations requested after initial design mockups or wireframes have been created will incur a nominal design fee (typically 20% to 30% of package cost) to cover creator time, with the balance refunded.

3. Non-Cancellable Third-Party Services

Please note that domain registrations, third-party cloud server provisioning, SSL certificates, and advertising platform top-ups (Google Ads, Meta Ads) cannot be cancelled once provisioned, as external vendors do not provide cancellation reversals. In case of cancellation, all credentials and full ownership of such third-party assets will be transferred directly to the client.

4. Procedure for Submitting Cancellation Requests

To avoid miscommunication, verbal cancellations are not accepted. Clients must submit an official cancellation notice through either of the following sanctioned channels:

• Send an email from your authorized billing email to: ceo@techmights.com with subject line "Service Cancellation Request - [Invoice / Project ID]".
• Specify the reasons for cancellation and indicate your preferred method for deliverable handover (e.g. transfer of source code, archive files, or staging export).
• Our team will acknowledge and freeze the project within 24 business hours, providing a formal statement of account and deliverable inventory within 3 business days.

5. Settlement & Associated Refunds

Where a cancellation entitles the client to a refund of unutilized advance payments, the refund will be processed directly through PhonePe or Razorpay back to the original source account within 5 to 7 business days. For detailed financial settlement timelines and eligibility, please consult our dedicated Refund Policy.