1. Introduction & Nature of Services

This Refund Policy applies to all services and digital solutions offered by TechMights, a registered Sole Proprietorship enterprise legally owned and operated by Raghavapuram Karthik Reddy (Proprietor), having its Principal Place of Business at Door No. 6-132/27, Ground Floor, Chilkur, Hyderabad, Rangareddy District, Telangana – 501504, and its Operations Office at Flat No. 102, Maruthi Building, Laxmi Nagar Colony, Kompally, Hyderabad, Medchal-Malkajgiri District, Telangana – 500014 (GSTIN: 36FACPR0096C1ZS; MSME Udyam: UDYAM-TS-20-0118143).

Because TechMights primarily provides custom, tailored digital services (including custom software engineering, responsive website design, SEO campaigns, digital marketing retainers, and automation workflows), services are delivered according to progressive project milestones. We are committed to transparency, mutual fairness, and customer satisfaction at every project phase.

2. Refund Eligibility Guidelines

Refund eligibility depends upon the status of project commencement and milestone completion:

• Pre-Commencement Cancellation (Within 24 Hours): If a Client submits a written cancellation notice within 24 hours of making an advance payment, and prior to the commencement of any architectural planning, discovery, design, or coding work, the Client is entitled to a 100% full refund (less any statutory payment gateway processing fees levied by the gateway provider).
• Partially Completed Work / Milestone Projects: For projects structured into phased milestones (e.g. custom web applications, portals, CRM systems):
  • Milestones that have been delivered, demonstrated on staging, and approved by the Client are non-refundable.
  • Payments allocated to future milestones that have not yet been commenced will be refunded on a pro-rata basis.
  • If work on a particular milestone is partially executed, TechMights will calculate fair compensation based on actual developer hours logged and deliverable assets created, refunding the remainder of the milestone payment.
• Monthly Retainer Services (SEO / Social Media Marketing / Ongoing Maintenance): Retainer cancellations submitted prior to the commencement of the new billing month are not charged. Fees for active monthly cycles that have already commenced are non-refundable, as server resources, account management hours, and campaign allocations are committed upfront.

3. Non-Refundable Costs & Third-Party Expenses

The following costs are strictly non-refundable under all circumstances:

• Third-Party Infrastructure & Licences: Fees incurred on behalf of the client for domain name registrations, specialized cloud server hosting (AWS, DigitalOcean, Hostinger), SSL certificates, and commercial third-party software/API licenses.
• Direct Advertising Spend: Funds deposited directly into third-party advertising platforms (Google Ads, Meta/Facebook Ads, LinkedIn Ads, WhatsApp Cloud API credits).
• Completed & Signed-Off Deliverables: Any custom website, codebase, logo design, or software panel that has received formal client approval or has been deployed to production.

4. How to Request a Refund

To ensure prompt and documented processing, all refund requests must follow this procedure:

• Send a formal refund request via email from the registered email address associated with your invoice to: ceo@techmights.com with a copy to contact@techmights.com.
• Include the following details in your email:
  • Project / Quotation Reference Number
  • Official Tax Invoice Number
  • Transaction ID / Payment Gateway Reference (PhonePe or Razorpay)
  • Detailed reason for the refund request
• Our management team will acknowledge receipt of your request within 24 to 48 business hours and review the logged work status with the project lead.

5. Refund Processing Timelines & Mode of Settlement

TechMights does not issue cash refunds for online digital transactions. All reversals are processed strictly through the electronic banking rails utilized by our payment aggregators to ensure complete auditability and compliance with Reserve Bank of India (RBI) guidelines.